Frequently Asked Questions

What do I need to apply?

  • ‚ÄčIdentity Verification – Government-issued photo ID
  • Credit History – Determines Security Deposit amount. (Starts at $250-Two Months Rent OR qualified Guarantor)
  • Rental History – 2 years of favorable verified rental history.
  • Income - 3x rent in income 
  • Background check

What type of leases do you offer?

  • Full Term –  12-month leases
  • Short term – 7-11 month leases ($50 monthly premium- valid on select move-in months)
  • Student Lease - lease beginning in May-August 

Do you offer roommate matching?

We do not offer roommate matching services. 

Do you allow pets?

Yes, we are pet-friendly! There are no breed restrictions. Pet rent is $20/month for one pet and $35/month for two pets. 

Non-Refundable Pet Fee: $350 

Are there any other charges or fees?

$45 Water / Sewer (One Bedroom)
$65 Water / Sewer (Two Bedroom)
$25 Valet Trash 
$10 Pest Control
$15+ Liability Protection (If enrolled in our HRA program)
$5 Personal Contents (if enrolled)
$7 Resident Lifestyle Fee

What is Renter's Insurance?

Our company requires that all residents have $100k liability coverage. For your convenience, we offer a plan to fulfill this requirement. The cost for this plan is $15 per person over 18 per month (through 2024).  You may waive this coverage if you already have liability insurance through another provider however, you must submit a copy of your policy for review so we can ensure it meets our property requirements.  Opting out of plan coverage and submission of an alternative policy must be done within our portal
We also offer Personal Contents Coverage (PCON) for $5 per person per month (through 2024).  Though this is not mandatory, if you would like to waive this coverage you must opt out of the plan within our portal

What about coverage for my personal items?

Personal Contents Coverage "PCON", is optional. Renters Insurance does not cover personal items. We offer Personal Content Coverage for $5 monthly. PCON plans have a $500 deductible with a $4k worth of coverage available. 

Do you all have an after hours Service Team?

Yes, we have a service team that responds to emergency requests after hours. 

Is there Parking available?

Yes, we have free open parking for our residents and guests. Reserved parking is $25 upfront and $25/month. 

When can I move in?

At 3 pm on the first day of your lease agreement. 

Can I build credit by renting an apartment?

Yes! Build your credit by paying your rent on time! Rent Plus is an add-on service that enables you to build your credit by simply paying your rent on time. This means no additional lines of credit, no loans, no credit cards, and no high interest rates. Pay your rent on time each month and Rent Plus will take care of the rest. Ask the office for details about enrolling!

How do I receive mail and packages?

Your mail is delivered to the mailbox, located at the front of the office. Your packages are delivered directly to your front door or the Amazon Hub Locker, located in our 24/7 Fitness Center. 

What is the Resident Portal?

The Resident Portal allows you to pay rent online, set up auto-pay, and submit service requests directly from your phone or computer. Click here to log into your Resident Portal account. 

What are my options to break my lease?

We offer two options to break your lease. 
Lease Buy-Out: You pay two months of rent. 
Sublease: You find someone to take over your current lease. Once, you've found someone to sublease your apartment please contact the office. 

What is a lease renewal?

A lease renewal extends your stay at The Phoenix Orlando from seven to twelve months.

Is another background/credit check required of the resident or guarantor?

Nope, your guarantor does not have to re-sign. An updated background and credit check may be required of you. 

When do I start paying my new rate?

On the first day of your new lease agreement. Typically the first day of the month. 

I recently moved in, is it too early to renew my lease?

Renewal offers for Sept-April are sent 60-90 days prior to the lease expiration date. May-August lease expirations are typically sent as early as November/December of the same year and sent in Tiers for acceptance. By renewing early, you will secure your space and take advantage of the best pricing available.

How do I renew my lease?

1. Open your "Renewal Offer" email from us.

2. Review the terms, and click "Accept".

3. Follow the prompts to sign the new lease agreement.

The apartment I was looking at is no longer available. Are there other Horizon communities in Orlando?

Our Communities do fill up quickly. If for any reason you're not finding just what you're looking for, here is a list of other Horizon communities in Orlando that will offer the same great customer service!

Click the name below to visit their website

Horizon Communities